Any approved Government Photo ID (original along with photocopy) for all the members should be sufficient. We suggest you to talk to the stay on this, as in some places some IDs are not considered as valid document.
Please note that if you have child/children, for whom you opted/received a discounted tariff, you must carry their age proof certificate with you. Without the age proof certificate, the stay may charge you full tariff.

You can modify your booking in limited way. Till a specific period, you are eligible for a Free Date Shift. As the name tells, this option enables you to change your date keeping all the other things (number of guests, duration of stay & homestay) without any extra charge.
Price difference during Free Date Shift:
In case your new dates require higher price than original, then you need to pay it according to the invoice.
And in case your new dates fetch lower price than original, then don't worry, you'll get the difference back as NESTR Stay Voucher.
To avail Free Date Shift, go to cancel and select Free Date Shift. Once selected, you'll be taken to the Homestay calendar and based on availability you can select your preferred date. Please understand that the property you booked is a small homestay and not a hotel or resort. Cancellation will have an impact on them. To support rural economy, please try not to cancel your booked stay. Instead you can opt for Free Date Shift.
In unavoidable circumstances, if you need to cancel your booking, we give you options based on the period you are cancelling. We request you to go through our Cancellation Policy for all the details.

While booking through NESTR platform, you can have all the digital payment options provided by our Payment Gateway. Based on your preferred mode of payment, the Payment Gateway charges a small amount, which you may need to pay additionally.
For the due amount, which you are supposed to pay directly to the stay during check-in, it varies from one stay to another. You can check the options available in the homestay information while booking.

We have made our life difficult to keep things simple for you. This goes for everything of NESTR including support.
(A) Surfing, Searching, Booking:
The simple design of our website and app follows human train of thought and thus should feel simple to navigate. You'll hardly need any assistance to visit, navigate, select and book our listed Homestays. If anywhere you feel you need assistance, please feel free to drop a mail (guest@nestr.co.in) with subject line mentioning your issue/difficulty. For general issues, you can expect to get reply within 24 hrs.
(B) Reaching the homestay and Sightseeing:
For reaching the location and even for sightseeing, we recommend you to contact the contact person of your homestay. You'll get all the contact details in your invoice once you booked. Being a local and your host, he/she should be the best person to consult. Thus you should not need any support from NESTR on this.
(C) Not getting room even with valid Booking:
In rare case, if you have trouble in getting your room even after having valid booking, you should first speak to the concerned person of the homestay. Hopefully it should be resolved within minutes once you speak to the concerned person. In a very rare & unfortunate scenario where the homestay denies you room/s even after having valid booking, please go to our mobile app > select your booking > select Support > you'll find options (available only on the day of your check-in) > select the right option. Normally, if this support is asked within business hours (09:00 AM - 07:00 PM), then you can expect resolution within a few minutes. Beyond that may take some time. Keep patience and have trust on us. Once we receive such complaint, we start working ASAP and try our best to provide you best possible resolution within the best possible time. But we hope this situation never occurs.
(D) Stay, Enjoy, Leave with Smile & Memory:
During your stay, please remember that you are in a homestay and not in a hotel or resort. Keeping your expectation right should help avoiding problems. In case, if you are not satisfied with anything, please speak to the owner or the concerned person of the homestay. NESTR serves only as a booking platform and can't interfere in the internal matter of the homestays. If you are not satisfied with your stay and even speaking to the owner or the concerned person didn't help, please leave a feedback in our App or website. Be assured if you are not satisfied for genuine reasons then we are also not happy. We want our guests to carry great memories and smile while checking out. For any help anytime you can mail us (guest@nestr.co.in).