Welcome to NESTR NATURESTAYS PRIVATE LIMITED, your Online Homestay Booking Platform.
Here Customer is referred as CUSTOMER till completion of booking and throughout with reference to the work in relation to the COMPANY and is called as GUEST when referred with all subjects of booked Homestays.
Listed Homestays are termed as HOMESTAYS and/or HOSTS and/or STAYS.
NESTR NATURESTAYS PRIVATE LIMITED is referred as COMPANYand Website and/or mobile app of the company used for booking related work is referred as PLATFORM.
The Company is a booking facilitator and does not have any other function regarding the stay. Please read the following policies carefully, as they contain important information regarding your booking, cancellation, and refund rights and obligations.
It is expected from all the Guests to understand and realize that they are going to stay in someone's home and not in some Hotel / Resort. These Homestays are typically managed and run by the family members mostly and not by professional staffs. Thus the Services, Facilities and Amenities provided will be basic and limited and can't be compared with that of a Hotel / Resort. The Guests shouldn't expect any fancy food (e.g. Biriyani, Rezala, Rogan Josh, Kebab etc.) while staying in a Homestay. They will mostly be provided simple Homemade hygienic food as per the availability of items locally. The Homestays are not liable to cater food as per guest demand. The overall stay experience at a homestay will be at its best when the Guest try to experience the nature and local culture rather than expecting materialistic facilities, amenities and food.
A customer must book any Homestay through our online platform – Website or Mobile App by selecting from Listed Homestays in the Platform.
The customer needs to be registered on the Platform to make any booking. For registration, the customer will have to provide Name, Mobile Number, Address, E-Mail ID etc. during profile creation.
The customer needs to pay 25% of the Total Bill Amount as an Advance payment at the time of booking to secure their reservation.
Remaining 75% of the Total Bill Amount need to be paid during Check in to respective Homestay.
Upon successful booking, a confirmation SMS / WhatsApp / In-App Notification will be sent to the provided Mobile Number / Customer’s Login Account with details of your reservation.
The customer need to bear any Additional Charges like; Payment Gateway Charges, Platform Fees (if applicable) additionally apart from the booking charges.
The customer should provide accurate and correct information at the time of booking.
The Customer is eligible to receive GST Invoice on completion of Booking.
Once Booking confirmed, the customer will get an Invoice with Booked Homestay Name, Address, Contact Person Name and Phone Number, Price, Payment Details, Check in Check Out details etc.
Check in Time will be 11:00 AM and Check out Time will be 10:00 AM in general.
Any further communications related to stay, the customers are encouraged to contact booked homestay directly on given contact details in the Invoice.
For any specific requests (e.g., dietary requirements, accessibility needs etc.) the customers are requested to contact booked homestay directly for further discussions.
Every Homestay have their Individual Rules, Rates, Allowed, Not Allowed, Check-in, Check-out, Adult age, Child age etc. Please go through the details of your selected homestay while booking.
For any Car / Transport related requests, the customers are requested to contact booked Homestay Owner for further discussions.
All guests staying in the homestay must carry applicable Government Approved Identity Proof.
During Check in, the customer should provide necessary Identity Proof to the booked stay for verification as instructed by Government Authorities.
In case, the customer is with a Child / Children and availing discounted tariff, then it is mandatory for the customer to carry Age Proof for the Child / Children, as booked homestay will ask for the proof.
Without the age proof of child, booked stay can charge up to full tariff for the Child / Children.
The customer needs to provide the Check in and Check out Code during their Check in and Check out respectively to the stay.
The booking period for the customer will be of 90 days.
Some Amenities & Facilities in the Room & in the Property may be charged separately by the respective Homestay if availed by the guests. Guests are advised to ask the Homestay about same.
All information of the property, rooms & tents (including amenities, facilities & description) and all images (including Profile, View, Interior & Exterior) are uploaded by the respective homestay.
NESTR doesn't have any responsibility on those information and images.
The customers who has booked a stay through the platform are offered with friendly cancellation policy in case they wish to cancel the booking for any reason.
Booking Cancellation on or before 61 Days of the Check in Date, Customer will get 2 Options: (A) Cancellation Charge will be 2% on the Payable Amount & Remaining Amount will be Refunded or (B) Free Date Shift in the same Homestay where the booking was made.
Booking Cancellation between 31 Days – 60 Days of the Check in Date, Customer will get 2 Options:
Cancellation Charge will be 7% on the Payable Amount & Remaining Amount will be Refunded or
Free Date Shift in the same Homestay where the booking was made.
Booking Cancellation between 15 Days – 30 Days of the Check in Date, Customer will get 2 Options:
Cancellation Charge will be 10% on the Payable Amount & Remaining Amount will be Refunded or (B) Free Date Shift in the same Homestay where the booking was made.
Booking Cancellation between 8 Days – 15 Days of the Check in Date, Customer will get 2 Options:
Cancellation Charge will be 15% on the Payable Amount & Remaining Amount will be Refunded or (B) Free Date Shift in the same Homestay where the booking was made.
Booking Cancellation between 1 Day – 7 Days of the Check in Date, Customer will get only 1 Option:
Cancellation Charge will be 20% on the Payable Amount & Remaining Amount will be Refunded.
Booking Cancellation for 0 Day / NO SHOW of the Check in Date, Cancellation Charge will be 100% of the paid Booking Amount (Advance Amount).
Free Date Shift is shifting the current Check in Date any other Check in Date in the same Homestay as per availability shown in that Same Homestay.
Free Date Shift enables you to shift your booking dates to any date within 90 days from Today (the day you are cancelling your booking) in the same homestay based on availability. You can select your preferred Check-in date from given calendar.
If available, you can go ahead with the booking without any extra fee/charge. Except Check-in date & Check-out date, Other details like; No. of persons & Room/Tent type etc. will be automatically incorporated based on your original booking.
In case of Free Date Shift, if New Tariff is Higher than Old Tariff, then Customer need to pay extra difference amount for New Check-in Date Booking Confirmation.
In case of Free Date Shift, if New Tariff is Lower than Old Tariff, then Customer will get New Confirmed Check-in Date and the Extra amount paid will be Refunded within 7 working days.
In case of Money Refund, then the refund amount will be given either in the Original payment source or in the preferred Bank Account asked by the company and provided by the customer within 7 working days of cancellation and will be transferred electronically.
For any issues, customers can get in touch with the platform through e-mail at guest@nestr.co.in
NESTR Stay Voucher – Any customer who is booking any Homestay from NESTR Booking Platform (Website or Mobile App), will get NESTR Stay Voucher as token of Gratitude from the Company. Stay Voucher Amount will show in Customer’s NESTR Account under Reward section.
Any customer who is booking any Homestay from NESTR Booking Platform (Website or Mobile App) will be eligible to get NSV post completion of his trip.
Customer will go to booked Homestay on his specific Check in Date and will provide Check in Code to Homestay Owner for Check in completion. Once the trip / stay is complete in that specific Homestay, after clearing all the dues, Customer will provide Check out Code to Homestay Owner for Check out completion.
Once Check out code updated by Homestay Owner in his system, Customer will get immediate credit of his NESTR STAY VOUCHER in his NESTR Account.
Customer’s acquired NSV will reflect in his NESTR Reward section under Website and App.
NSV is a token of Gratitude given by NESTR to the trip completed customer.
STAY VOUCHER will be A Gift Voucher with a Unique Code.
Customer can use the STAY VOUCHER by himself in his next trip or He can GIFT the Voucher to anyone he prefers.
Person receiving the Voucher Code can use it for booking his next stay via NESTR Platform.
Customer can use NSV only Once during his next booking. Once used, NSV becomes expired.
NESTR Stay Voucher Issuance Amount & Redeemable Amount is completely depending on Company’s discretion and it can change time to time as regular process.
Role of the Platform – The company NESTR NATURESTAYS PRIVATE LIMITED is an online stay booking platform which operates through its mobile app (NESTR Homestay Booking) and website (nestr.co.in). It's only purpose is to facilitate booking of its listed Stays.
Solo Traveler – In case a booking is made for ONE Guest, then the Guest may need to share room with other people. The traveler can have a talk with the Homestay directly if he wishes to book the entire room. The extra tariff will be decided by the homestay. NESTR plays NO role in such cases.
No Show Policy– If the customer does not Check in on the scheduled arrival date and does not notify the Company in advance, then your reservation will be considered a No Show and no refund will be issued. For further details, please refer to our Cancellation and Refund Policy.
Booking Non Transferable – You booking is not transferable. The person in whose name the booking is being made must be present during the time of Check-in.
Force Majeure – In the event of unforeseen circumstances beyond our control (e.g., natural disasters, pandemics), the Company may offer alternative accommodations or 100% of the paid amount will be credited as Re-Stay Coins to the customer which should be used within next 1 Year for any future booking at our discretion.
Liability – The company is not liable for any direct or indirect loss, damage or injury arising during your stay. Guests are responsible for their own safety and the safety of their belongings.
Conduct – The guests are expected to behave responsibly and respect the rules of the property and its surroundings. Any damage caused by guests will be charged to the guest by Stay Owner if they found any guilty.
Privacy – We value your privacy and are committed to protect your personal information. Please refer to our privacy policy for more details.
Governing Law – These terms and conditions are governed by and construed in accordance with the laws under jurisdiction of courts of Kolkata, India. Any disputes will be resolved through negotiation and, if necessary, mediation.
In case of any questions or need assistance, please e-mail us at guest@nestr.co.in
By completing a booking on our platform, you acknowledge that you have read, understood, and agreed to these terms and conditions. Please check the term and conditions periodically to stay informed.
Thank you for choosing our homestay booking platform. We look forward to hosting you!
