NESTR Naturestays Private Limited ("we," "us," or "our") operates the online homestay booking platform, accessible via our Website and Mobile Application (the "Platform"). We are committed to protect the privacy and security of our users' ("you" or "your") personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Platform.
We may collect personal information that you voluntarily provide to us when you use our Platform. This includes:
Contact Information: Name, email address, phone number, and mailing address.
Booking Information: Details about your homestay bookings, such as dates of stay, number of guests etc.
Payment Information: Credit card details and billing information (processed securely through a third-party payment processor).
When you access the Platform, we may automatically collect certain information about your device and your use of the Platform, including:
Log Data: IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits.
Cookies and Similar Technologies: Information collected through cookies, web beacons, and other tracking technologies.
We use the information we collect for various purposes, including:
To Provide and Manage Services: To process and manage your bookings, respond to inquiries, and provide customer support.
To Improve Our Platform: To understand how our Platform is used, improve user experience, and develop new features and services.
To Communicate with You: To send you updates, promotional materials, and other information related to our services, subject to your communication preferences.
To Ensure Security: To protect against fraudulent transactions, monitor against theft, and safeguard the integrity of our Platform.
We do not sell or rent your personal information to third parties. However, we may share your information with:
Service Providers: Third-party vendors who provide services on our behalf, such as payment processing, data analysis, email delivery, and customer support.
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of the transaction.
Legal Requirements: If required by law or in response to legal proceedings, we may disclose your information to law enforcement or other governmental authorities.
We implement appropriate technical and organizational measures to protect the personal information we collect and process. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee its absolute security.
You have certain rights regarding your personal information, including:
Access and Update: You may access and update your personal information by logging into your account on our Platform.
Opt-Out: You can opt out of receiving promotional communications from us by following the unsubscribe instructions provided in those communications.
Data Deletion: You may request the deletion of your personal information, subject to certain legal requirements and exceptions.
Our Platform is not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently received personal information from a user under the age of 18, we will delete such information from our records.
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our Platform and updating the effective date at the top of this Policy. We encourage you to review this Privacy Policy periodically to stay informed about our data practices.
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: guest@nestr.co.in
