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Nestr Naturestays

Cancellation & Refund Policy

Please read the following Cancellation & Refund policies carefully, as they contain important information regarding your booking, cancellation, and refund rights and obligations.


  1. The customers who has booked a stay through the platform are offered with friendly cancellation policy in case they wish to cancel the booking for any reason.

  2. Booking Cancellation on or before 61 Days of the Check in Date, Customer will get 2 Options:

    1. Cancellation Charge will be 2% on the Payable Amount & Remaining Amount will be Refunded

    2. Free Date Shift in the same Homestay where the booking was made.

  3. Booking Cancellation between 31 Days – 60 Days of the Check in Date, Customer will get 2 Options:

    1. Cancellation Charge will be 7% on the Payable Amount & Remaining Amount will be Refunded

    2. Free Date Shift in the same Homestay where the booking was made.

  4. Booking Cancellation between 15 Days – 30 Days of the Check in Date, Customer will get 2 Options:

    1. Cancellation Charge will be 10% on the Payable Amount & Remaining Amount will be Refunded

    2. Free Date Shift in the same Homestay where the booking was made.

  5. Booking Cancellation between 8 Days – 15 Days of the Check in Date, Customer will get 2 Options:

    1. Cancellation Charge will be 15% on the Payable Amount & Remaining Amount will be Refunded

    2. Free Date Shift in the same Homestay where the booking was made.

  6. Booking Cancellation between 1 Day – 7 Days of the Check in Date, Customer will get only 1 Option:

    1. Cancellation Charge will be 20% on the Payable Amount & Remaining Amount will be Refunded

  7. Booking Cancellation for 0 Day / NO SHOW of the Check in Date, Cancellation Charge will be 100% of the paid Booking Amount (Advance Amount).

  8. Free Date Shift is shifting the current Check in Date any other Check in Date in the same Homestay as per availability shown in that Same Homestay. Free Date Shift enables you to shift your booking dates to any date within 90 days from Today (the day you are cancelling your booking) in the same homestay based on availability. You can select your preferred Check-in date from given calendar. If

    available, you can go ahead with the booking without any extra fee/charge. Except Check-in date & Check-out date, Other details like; No. of persons & Room/Tent type etc. will be automatically incorporated based on your original booking.

  9. In case of Free Date Shift, if New Tariff is Higher than Old Tariff, then Customer need to pay extra difference amount for New Check-in Date Booking Confirmation.

  10. In case of Free Date Shift, if New Tariff is Lower than Old Tariff, then Customer will get New Confirmed Check-in Date and the Extra amount paid will be Refunded within 7 working days.

  11. In case of Money Refund, then the refund amount will be given either in the Original payment source or in the preferred Bank Account asked by the company and provided by the customer within 7 working days of cancellation and will be transferred electronically.

  12. For any issues, customers can get in touch with the platform through e-mail at guest@nestr.co.in


    Thank you for choosing our homestay booking platform. We look forward to hosting you!


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